Returns & Exchanges

We want you to love your new frames, which is why we offer a 30-day return policy for a full refund or exchange on all non-prescription eyewear and accessories. For prescription lenses, we provide a 30-day satisfaction guarantee to ensure your vision is perfectly clear.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal or contact our customer experience team with your order number to start the process.

• 2.
  Package Your Frames

  Place your glasses securely in their original protective case and packaging to ensure they arrive back to us in mint condition.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Quality Check and Refund

  Once our optical team inspects the returned items, we will process your refund or ship your new exchange frames within 5-7 business days.